Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect personal information when you use 24Play. We take your privacy seriously and set out below the types of information we gather, why we need it, how we use it and the choices you have about your data.

Types of data we collect

We collect several categories of information to operate our services and meet legal obligations. This includes personal data, technical data and transactional records. We collect this information directly from you and from automated systems when you use our site and apps.

Personal data

Personal data we may collect includes your full name, date of birth, residential address, email address, telephone number and any identification documents you provide for verification. We also store account credentials and preferences to maintain your account and communicate with you.

Technical data

Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers, screen resolution and approximate location. We collect this data to deliver and improve our service, to help secure accounts and to detect fraud.

Transactional data

Transactional records include deposits, withdrawals, bets, game history, payment method details (which may be stored in masked form), bonuses applied and account balance changes. We keep transaction records to manage payments, process withdrawals and fulfil regulatory and accounting obligations.

How we use your information

We use personal and technical data to create and manage your account, process payments, verify identity, prevent fraud, provide customer support and comply with legal and regulatory requirements. Transactional data is used to process wagers and payouts, to produce account statements and to resolve disputes.

Data protection practices

We apply administrative, technical and physical safeguards to protect your information, including encryption of sensitive data, access controls and secure storage systems. Access to personal data is limited to authorised personnel and third-party providers who need it to deliver their services to us.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, improve site performance and deliver personalised content. Some cookies are essential for functionality while others are used for analytics and marketing. You can manage cookie settings in your browser or via our cookie tool where available.

User rights

You have rights including access to the personal data we hold about you, correction of inaccurate information, deletion of data where applicable, restriction of processing and the right to object to certain uses. You may also withdraw consent to marketing communications at any time.

Access, correction and deletion

To exercise your rights or to request access, correction or deletion of your data, contact our support team at [email protected]. We will verify your identity before responding and aim to deal with requests within a reasonable time.

Information sharing and third parties

We may share information with payment processors, identity verification providers, fraud prevention services, analytics partners and service providers who support our operations. We may also disclose information when required by law or to protect our legal rights. Third parties are contractually bound to keep your data secure and to use it only for the purposes we specify.

Privacy policy updates

We may update this policy from time to time. Any significant changes will be notified to registered users or published on our site. Please check this page regularly to stay informed about how we handle your personal information.