Need Help? Contact Us
Need a hand? Our support team at 24Play is ready to help with account queries, withdrawals, technical issues or general feedback. You can reach us via live chat, email or phone for quick assistance. For account security and verification help we will guide you through KYC checks and document uploads. If you prefer written contact, use the emails below and we’ll usually respond promptly during our operating hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available 24/7; email responses typically within 24 hours) |
| General enquiries | [email protected] (promotions, payments and account queries) |
| Affiliate enquiries | [email protected] (applications and partner support) |
| Phone | +44 20 7946 0821 (phone support Mon-Fri, 09:00-18:00; voicemail available) |
| Working hours | Live chat 24/7; email replies Mon-Fri 09:00-18:00. Banking enquiries handled during business hours. |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues or any situation that requires explanations or documents. Please send your message to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. That helps us process your enquiry more quickly and avoids delays if we need to verify information.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Complex cases, such as account verification, payment investigations or technical issues, may require more time and will be escalated to the appropriate team. We’ll keep you updated by email and live chat until the issue is resolved.
Feedback
Help us improve 24Play by sharing your feedback, suggestions or ideas about games, promotions, payments or the mobile app. We read every message and act on common themes to fix issues and shape new features. Send comments via live chat or email to [email protected] and we will review them carefully.